Background:

Patients with advanced cancer experience a range of distressing symptoms. Palliative care (PC) emerges as an essential area to be implemented by health systems in the care of patients with irreversible diseases and beyond therapeutic possibilities.

Aims:

To compare the perception of caregivers of patients in palliative care offered by two public hospitals using the CODE^TM questionnaire; to determine the score obtained by the questionnaire and its usefulness in the evaluation of the palliative care offered.

Methods:

The post-death questionnaire “Care of the Dying Evaluation” (CODE^TM) was applied to the family members who accompanied the patients in the last days, assessing the perception of the quality of care provided to the patient and the level of support to the family.

Results:

No statistical difference in demographics. Participants who received palliative care had higher scores in the score, as well as in the ward and ICU unit compared to the emergency unit. The predictive cut-off value for adequate palliative care practice was 97 points, corresponding to 78.6% of the score.

Conclusions:

There was no statistical difference between the caregivers’ perception of the care offered to patients between the two hospitals, being worse in the emergency unit. The cut-off value was 78.6% and was considered adequate and the CODE^TM questionnaire was a useful tool in the evaluation of palliative care offered by hospitals to patients and can be applied to propose improvements in palliative care. Therefore, there is a need for an instrument that can constantly classify and qualify the care provided to patients and their families in order to offer dignified, comprehensive and humanized care, as proposed by the CODE^TM questionnaire